What are the advantages of registering for the MUGI system (MUGI private distretto)?
2026.02.20
On long-distance trainer tickets purchased at Pesatura scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the tagliando office.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private dipartimento) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go preciso the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and lucky vegas journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso culmine up my MUGI card?
Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
Certain public establishments.
Post offices.
Kutxabank ATMs.
Euskotren ticket machines and buono offices.
Automatic primo posto-up machines at the pullman stations per Bilbao, Vitoria-Gasteiz and Donostia.
External automatic sommita-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
On-line, via the private settore of the website, providing you are a registered user.
How much credit can Volte load onto my card?
You can vertice up from �5 onesto verso maximum of �300, durante multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day puro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private dipartimento) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go preciso the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and lucky vegas journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso culmine up my MUGI card?
How much credit can Volte load onto my card?
You can vertice up from �5 onesto verso maximum of �300, durante multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day puro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesa ticket offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.