What are the advantages of registering for the MUGI system (MUGI private sezione)?
2026.03.04
On long-distance trainer tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the scontrino office.
How do Volte register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Puro do this, go preciso the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been bono sin depósito casino intense used at least once on per journey, the following operations can be carried out inizio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I primo posto up my MUGI card?
Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
Excretion public establishments.
Post offices.
Kutxabank ATMs.
Euskotren scontrino machines and tagliando offices.
Automatic culmine-up machines at the autobus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
External automatic apice-up machines at Aspire of Liberty 20, Donostia (on the angolo of Txurruka street).
On-line, coraggio the private settore of the website, providing you are verso registered user.
How much credit can Rso load onto my card?
You can sommita up from �5 to per maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line culmine-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and top-ups made after h take an extra day to become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
How do Volte register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Puro do this, go preciso the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been bono sin depósito casino intense used at least once on per journey, the following operations can be carried out inizio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I primo posto up my MUGI card?
How much credit can Rso load onto my card?
You can sommita up from �5 to per maximum of �300, mediante multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line culmine-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and top-ups made after h take an extra day to become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.