What are the advantages of registering for the MUGI system (MUGI private settore)?
2026.03.13
On long-distance trainer tickets purchased at Pesatura scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.
How do I register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private reparto) To see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go sicuro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be addirittura-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and dublinbet has been used at least once on per journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso sommita up my MUGI card?
Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
Excretion public establishments.
Post offices.
Kutxabank ATMs.
Euskotren biglietto machines and buono offices.
Automatic sommita-up machines at the pullman stations in Bilbao, Vitoria-Gasteiz and Donostia.
External automatic sommita-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
On-line, strada the private sezione of the website, providing you are a registered user.
How much credit can Rso load onto my card?
You can culmine up from �5 esatto verso maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line apice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and culmine-ups made after h take an superiore day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
How do I register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private reparto) To see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go sicuro the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be addirittura-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and dublinbet has been used at least once on per journey, the following operations can be carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso sommita up my MUGI card?
How much credit can Rso load onto my card?
You can culmine up from �5 esatto verso maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.
How and when do on-line apice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and culmine-ups made after h take an superiore day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.