What are the advantages of registering for the MUGI system (MUGI private sezione)?
2026.03.13
On long-distance allenatore tickets purchased at Misurazione buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the tagliando office.
How do Volte register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go preciso the Private Reparto on the website or App and provide kingbit your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Settore of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Volte culmine up my MUGI card?
Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
Indivisible public establishments.
Post offices.
Kutxabank ATMs.
Euskotren cedola machines and ticket offices.
Automatic top-up machines at the pullman stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
External automatic apice-up machines at Avenue of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
On-line, strada the private area of the website, providing you are a registered user.
How much credit can I load onto my card?
You can apice up from �5 preciso per maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line culmine-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day to become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
How do Volte register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go preciso the Private Reparto on the website or App and provide kingbit your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Settore of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Volte culmine up my MUGI card?
How much credit can I load onto my card?
You can apice up from �5 preciso per maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line culmine-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day to become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.