Manage your Swift card Transport for West Midlands73419
2026.04.08
Get a refund or compensation Transport for West Midlands
Direct Debit is an easy way to buy tickets. Depending on your disability, your pass might be automatically renewed. You’ll need to upload copies of evidence that supports your disability. You’ll need to include proof of your disability when you apply. Use our ticket finder to find pre-9.30 add-on tickets. Any person with a cardiac, locomotor, renal or neurological disorder might qualify.
In all cases, entitlement depends on the applicant’s difficulty in walking and considerations, such as difficulty in carrying parcels, are not to be taken into account. People with epilepsy will need to show that any fits were brought about by the effort required to walk. They will need to show that any danger to their health is a direct result of the physical effort required to walk.
Get cheaper travel to work
You can update your personal details online if your name or address has changed. We’ll write to you 4 to 6 weeks before your pass expires and tell you how to renew it. If you apply through the post, send your application to the address on the form.
Renew your travel pass
You can ask a friend or family member to help you apply. If you don’t have access to a computer, you can visit your local library to use one. If you’re not eligible for Workwise, you may be able to save money through another discount or free travel scheme.
It does not matter what type of ticket you bought. If your train is delayed, you might be able to get a refund. Check your Swift Card number before asking for a refund.
The best way to manage your Swift card is to register it online. You can ask for compensation if your Swift card didn’t work and you had to buy a new ticket. Apply for the refund at the ticket office where you bought your season ticket.
(ii) they are virtually unable to walk, or they will need to show that, as a result of a physical disability, they are unable to walk very far without experiencing severe discomfort. Category D – has a disability, or has suffered an injury, which has a substantial and long term adverse effect on ability to walk. A person can be registered as sight impaired (partially sighted) if they have a casino not on GamStop full field of vision but can only read the top letter of the eye test chart at a distance of 6 metres or less (with glasses, if worn). In general terms a person can be registered as severely sight impaired (blind) if they cannot see (with glasses, if worn) the top letter of the eye test chart (used by doctors and opticians) at a distance of 3 metres or less. The register is held by the social services or social work department, or by a local voluntary agency, and is confidential.
If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund.
You can get 50% off the adult rate with a child photocard.
You’ll get your new card within 5 working days.
You can also register more than one card on your account.
There’s a fee of £7.50, so have a debit or credit card ready. There are different rules if you need to replace a lost or stolen Swift card. Find out when you can get a refund or compensation and how to ask for one.
The Department advises that the authority should normally require medical evidence to support the claim that the applicant’s walking ability is long term and substantially impaired. In considering an application on these grounds the local authority may reasonably require medical evidence to support the application in appropriate cases. In considering each application West Midlands Combined Authority uses a comprehensive approach to determine eligibility for the travel pass.
Get a refund or compensation Transport for West Midlands
Direct Debit is an easy way to buy tickets. Depending on your disability, your pass might be automatically renewed. You’ll need to upload copies of evidence that supports your disability. You’ll need to include proof of your disability when you apply. Use our ticket finder to find pre-9.30 add-on tickets. Any person with a cardiac, locomotor, renal or neurological disorder might qualify.
In all cases, entitlement depends on the applicant’s difficulty in walking and considerations, such as difficulty in carrying parcels, are not to be taken into account. People with epilepsy will need to show that any fits were brought about by the effort required to walk. They will need to show that any danger to their health is a direct result of the physical effort required to walk.
Get cheaper travel to work
You can update your personal details online if your name or address has changed. We’ll write to you 4 to 6 weeks before your pass expires and tell you how to renew it. If you apply through the post, send your application to the address on the form.
Renew your travel pass
You can ask a friend or family member to help you apply. If you don’t have access to a computer, you can visit your local library to use one. If you’re not eligible for Workwise, you may be able to save money through another discount or free travel scheme.
It does not matter what type of ticket you bought. If your train is delayed, you might be able to get a refund. Check your Swift Card number before asking for a refund.
The best way to manage your Swift card is to register it online. You can ask for compensation if your Swift card didn’t work and you had to buy a new ticket. Apply for the refund at the ticket office where you bought your season ticket.
(ii) they are virtually unable to walk, or they will need to show that, as a result of a physical disability, they are unable to walk very far without experiencing severe discomfort. Category D – has a disability, or has suffered an injury, which has a substantial and long term adverse effect on ability to walk. A person can be registered as sight impaired (partially sighted) if they have a casino not on GamStop full field of vision but can only read the top letter of the eye test chart at a distance of 6 metres or less (with glasses, if worn). In general terms a person can be registered as severely sight impaired (blind) if they cannot see (with glasses, if worn) the top letter of the eye test chart (used by doctors and opticians) at a distance of 3 metres or less. The register is held by the social services or social work department, or by a local voluntary agency, and is confidential.
There’s a fee of £7.50, so have a debit or credit card ready. There are different rules if you need to replace a lost or stolen Swift card. Find out when you can get a refund or compensation and how to ask for one.
The Department advises that the authority should normally require medical evidence to support the claim that the applicant’s walking ability is long term and substantially impaired. In considering an application on these grounds the local authority may reasonably require medical evidence to support the application in appropriate cases. In considering each application West Midlands Combined Authority uses a comprehensive approach to determine eligibility for the travel pass.